LO3 - Communication methods
Click here to link to the OCR text book - Read pages 72 to 81 then complete the tasks below
1. Describe how a mobile phone can help a business to contact an employee who works remotely.
2. Describe how email could be used to contact customers with marketing material.
3. Describe how a bulletin board could be used by a business to increase communication between
employees.
4. Describe two benefits to the customers of a business of being contacted by email.
5. Describe one drawback relating to equipment of the use of video conferencing.
6. Describe one benefit and one drawback of the use of mobile telephones to communicate
with employees.
7. Describe two benefits to a business of using VoIP as a communication method.
Activities
Click here to download task sheet - save and complete the table
Practice these Exam-type questions
1 Describe two advantages and one disadvantage to the estate agent of using VoIP as a
communication method. [6 marks]
2 The supermarket is considering using video conferencing to communicate with customers. Describe two disadvantages to its customers. [4 marks]
3 Describe one advantage and one disadvantage of using SMS to communicate with employees. [4 marks]
1. Describe how a mobile phone can help a business to contact an employee who works remotely.
2. Describe how email could be used to contact customers with marketing material.
3. Describe how a bulletin board could be used by a business to increase communication between
employees.
4. Describe two benefits to the customers of a business of being contacted by email.
5. Describe one drawback relating to equipment of the use of video conferencing.
6. Describe one benefit and one drawback of the use of mobile telephones to communicate
with employees.
7. Describe two benefits to a business of using VoIP as a communication method.
Activities
Click here to download task sheet - save and complete the table
Practice these Exam-type questions
1 Describe two advantages and one disadvantage to the estate agent of using VoIP as a
communication method. [6 marks]
2 The supermarket is considering using video conferencing to communicate with customers. Describe two disadvantages to its customers. [4 marks]
3 Describe one advantage and one disadvantage of using SMS to communicate with employees. [4 marks]