Email and email etiquette
Click here to link to the OCR text book - Read pages 81 to 85 then complete the tasks below
8. Explain why a business may want to set up a distribution list for customers.
9. Identify two situations when the bcc facility could be used.
10. Describe two disadvantages relating to attachments.
11. Identify two email rules which relate to sending attachments.
Many businesses send emails with signatures to show who the email has been sent from. Investigate
different email signatures from different businesses – what do they include and why?
Exam-type questions
1 Describe when Bcc could be used when a business is sending an email. [2 marks]
2 Describe two benefits to the estate agent of sending attachments to its customers. [2 marks]
3 Explain why an estate agent might want to set up a customer email distribution list. [2 marks]
4 Describe one advantage and one disadvantage to the estate agent of setting up distribution lists. [4 marks]
8. Explain why a business may want to set up a distribution list for customers.
9. Identify two situations when the bcc facility could be used.
10. Describe two disadvantages relating to attachments.
11. Identify two email rules which relate to sending attachments.
Many businesses send emails with signatures to show who the email has been sent from. Investigate
different email signatures from different businesses – what do they include and why?
Exam-type questions
1 Describe when Bcc could be used when a business is sending an email. [2 marks]
2 Describe two benefits to the estate agent of sending attachments to its customers. [2 marks]
3 Explain why an estate agent might want to set up a customer email distribution list. [2 marks]
4 Describe one advantage and one disadvantage to the estate agent of setting up distribution lists. [4 marks]